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Contacting the Joint Commission
For any questions or concerns regarding your service, please notify us. It is our responsibility to review all formal complaints and respond in writing within 14 days of your complaint. If you have concerns or complaints about safety or quality of care being provided, bring those concerns or complaints to the attention of CMS management. If your concerns are not address to your satisfaction, you may contact the Joint Commission for Accreditation of Healthcare Organizations, Office of Quality Monitoring to report your concerns or register a complaint by calling 1-800-994-6610 or emailing complaint@jointcommission.org. Matters concerning billing, insurance and payment disputes are not within the authority of the Joint Commission.
Medicare Supplier Standards
The products and/or services provided to you by the company are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business professional and operational matters (e.g. honoring warranties and hours of operation). The full text of these standards can be obtained at http://ecfr.gpoaccess.gov. Upon request we will furnish you a written copy of the standards.
